Privacy Policy
Introduction
This Privacy Notice for Volentra Limited ("we", "us", or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at volentra.com or any website of ours that links to this Privacy Notice.
- Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@volentra.com.
Summary of Key Points
This summary highlights key points from our Privacy Policy. For full details, please refer to the corresponding sections below.
Contact details you provide, usage data, and technical information such as IP and device details.
Generally no, except through service providers acting on our behalf.
Yes. See our Cookie Policy.
Depending on your location, you may have rights to access, correct, delete, or object to processing.
Table of Contents
What information do we collect?
- Personal information you disclose to us (for example: name, email, company, phone) through forms or direct contact.
- Usage and device data collected automatically, including IP address, browser, device characteristics, and interaction logs.
- Cookies and similar technologies. Learn more in our Cookie Policy.
Personal information you disclose to us. We collect personal information that you voluntarily provide when you register interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
- names
- phone numbers
- email addresses
- mailing addresses
- contact preferences
Sensitive Information. We do not process sensitive personal information.
All personal information that you provide must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. See our Cookie Notice.
- Log and Usage Data. Service-related, diagnostic, usage, and performance information (e.g., IP address, device information, browser type, settings, pages visited, and other actions you take such as which features you use).
- Location Data. We may collect location data such as information about your device’s location, which can be either precise or imprecise depending on the device and settings. You can opt out of allowing us to collect this information by refusing access or disabling your device’s Location setting.
2. How do we process your information?
- Provide, operate, and improve our website and services.
- Respond to inquiries and provide customer support.
- Protect against, identify, and prevent fraud and security incidents.
- Comply with legal obligations and enforce our terms.
- Facilitate account creation and authentication and otherwise manage user accounts.
- Send administrative information (for example, about products, services, or policy changes).
- Save or protect an individual’s vital interest where necessary.
3. What legal bases do we rely on to process your information?
Where applicable (e.g., EEA/UK), we process personal data under one or more legal bases listed below.
- Consent — when you have given permission for a specific purpose. You may withdraw consent at any time.
- Performance of a Contract — where processing is necessary to fulfil our contractual obligations to you.
- Legal Obligations — where processing is necessary for compliance with our legal obligations.
- Vital Interests — where necessary to protect your vital interests or those of a third party.
We may process your information if you have given us specific permission (express consent) or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example, for fraud prevention and detection, business transactions, compliance with subpoenas/warrants/court orders, or where the collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
6. How long do we keep your information?
We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless otherwise required by law.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. How do we keep your information safe?
We aim to protect your personal information through a system of organisational and technical security measures. We have implemented appropriate and reasonable security measures designed to protect the security of any personal information we process.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You should only access the Services within a secure environment.
8. Do we collect information from minors?
We do not knowingly collect, solicit data from, or market to children under 18 years of age (or the equivalent age as specified by law in your jurisdiction), nor do we knowingly sell such personal information. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
9. What are your privacy rights?
Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data, request portability, and withdraw consent where processing is based on consent. We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: You may withdraw your consent at any time by contacting us using the details in the Contact section below. Note that withdrawing consent will not affect the lawfulness of processing prior to withdrawal.
Opting out of marketing: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us using the details below. We may still communicate with you for non-marketing purposes.
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Log in to your account settings (if applicable) and update your user account.
- Contact us using the contact information provided below.
Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. For further information, please see our Cookie Policy.
10. Controls for Do-Not-Track features
Most browsers and mobile operating systems include a Do-Not-Track (DNT) feature. No uniform standard is adopted today; we currently do not respond to DNT signals.
11. Do United States residents have specific privacy rights?
If you are a resident of certain US states, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to processing and to opt out of targeted advertising or the sale/sharing of personal information.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, IP address, email address, and account name | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | NO |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | NO |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, online behaviour, interest data, and interactions with our and other websites, applications, systems, and advertisements | NO |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities | NO |
| I. Professional or employment-related information | Business contact details to provide our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | NO |
| J. Education Information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Inferences drawn to create a profile about preferences and characteristics | NO |
| L. Sensitive personal Information | Categories of sensitive personal information as defined by applicable law | NO |
For example, when you interact with us in person, online, or by phone or mail in the context of receiving help through customer support channels, participation in customer surveys or contests, and facilitation in the delivery of our Services and to respond to your inquiries.
- Category A — As long as the user has an account with us
- Category B — As long as the user has an account with us
- Category F — As long as the user has an account with us
Learn more about the sources of personal information we collect in What information do we collect?
Learn more about how we use your personal information in How do we process your information?. Learn more about how we disclose personal information in When and with whom do we share your personal information?
- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of targeted advertising, sale/sharing of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects
- Access the categories of personal data being processed
- Obtain a list of the categories of third parties to which we have disclosed personal data
- Obtain a list of specific third parties to which we have disclosed personal data
- Review, understand, question, and correct how personal data has been profiled (where applicable)
- Limit use and disclosure of sensitive personal data
- Opt out of the collection of sensitive data and personal data collected through voice or facial recognition features
To exercise these rights, you can contact us by visiting volentra.com or by referring to the contact details at the bottom of this document.
Upon receiving your request, we will verify your identity to determine you are the same person about whom we have the information in our systems. If you submit the request through an authorized agent, we may need to collect additional information or written signed permission to verify your identity before processing the request.
If we decline to take action regarding your request, you may appeal our decision by emailing privacy@volentra.com. If your appeal is denied, you may submit a complaint to your state attorney general.
California Civil Code Section 1798.83 permits our California resident users to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.
12. Do other regions have specific privacy rights?
You may have additional rights based on your country or region.
We collect and process personal information under Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020. If you are dissatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the offices of the regulators.
Office of the Australian Information Commissioner — www.oaic.gov.au
You have the right to request access to or correction of your personal information. If you are unsatisfied with our response, you can contact the Information Regulator (South Africa).
The Information Regulator (South Africa) — General enquiries: enquiries@inforegulator.org.za · Complaints (POPIA/PAIA): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za
13. Do we make updates to this notice?
Yes. We will update this notice as necessary to remain compliant with relevant laws. The updated version will be indicated by a revised date.
14. How can you contact us about this notice?
Email: privacy@volentra.com
Address: Volentra Limited, Suite 007, Bahnhofplatz 1, Zurich, 8001, Switzerland
15. How can you review, update, or delete the data we collect from you?
You may contact us using the details above to request access to the personal information we collect, correct inaccuracies, or request deletion, subject to applicable law.